FAQ

If you do not find the answer to your question please email TL your enquiry.

Q. I have placed my order but have not received an order confirmation email from you. However, I have received a PayPal confirmation that payment has been made.
A. If this happens then it means that your email provider has blocked emails coming from Troop Logos. AOL, Hotmail and Yahoo accounts are the most common ones to do this. If this happens then do not worry, as long as you have received the PayPal receipt it will confirm that Troop Logos has received your order.

Q. When I reach the Checkout page the following warning is displayed "There is a problem with this website's security certificate. The security certificate presented by this website was issued for a different website's address"?
A. Your 'Internet Browser' is out of date. If you are using 'Internet Explorer' then it is recommended that you use the latest version which is currently 'Internet Explorer 11'. Troop Logos personal choice is to use 'Google Chrome'.

Q. My Mug has arrived broken.
A. Please email a photo of the broken mug and a replacement will be sent.

Q. How long do you take to deliver?
A. Once full payment has been received and depending on how large your order is please allow 3 to 28 Days for orders to be processed and dispatched.

Q. Do I need to create an account in order to purchase anything?
A. No, you have the option to checkout as a guest.
 
Q. Do you have a minimum order for Embroidered logos?
A. No.
 
Q. Do you provide Vinyl Printing?
A. Yes.
 
Q. Do you provide Screen Printing?
A. No. 
 
Q. How many colours can I have in my embroidered design?
A. Six 
 
Q. Aftercare Instructions.
A. Embroidered Items: Wash @ 40° inside out.
A. Vinyl/Printed Items: Wash @ 40° inside out. DO NOT IRON THE IMAGE/TEXT. 
 
Q. Can you originate my Design for me? 
A. Yes, we can work from business letterheads, your own artwork or simple text. 
 
Q. What format should I send my artwork?
A. You can send your logo in either a JPG or Bitmap format stating the size required for the overall design (width x height) in centimetres. 
 
Q. Can I use the Design again?
A. Yes, once your design is set up you can re-order as many times as you like, placing your design on any garment.
 
Q. Do you do children’s sizes?
A. Yes, most of the garments can be supplied in children’s sizes, from infants upwards.
 
Q. Can you embroider caps?
A. No. 
 
Q. When do I have to pay for my Bespoke Order?
A. Payment must be received once design has been approved and prior to the order being started. 
 
Q. How much do you charge for postage?
A. Small orders with in the UK are posted either Standard First Class or First Class Recorded via Royal Mail (the choice is yours), the cost is calculated by the weight in the usual way.  For international and large orders, these will be sent via Courier and again the cost is calculated by the weight.
 
Q. What is your cancellation policy?
A. You can cancel your order at any time. However, if your order is customised to your specifications and it has been started you will still be liable to make payment of 50% of the total bill. 
 

Troop Logos accept the following forms of payment:
 
Debit / Credit Card - Online via PayPal (you do not require a PayPal account). 
Cheque - Made payable to Troop Logos.
Postal Order - Made payable to Troop Logos.
Online Bank Transfer (BACS) - Details available on Checkout.